When you have chosen one of the "Envoi Suivi..." options, packages are generally sent by Colissimo to the address of your choice. In certain circumstances, we may have to use a service other than Colissimo when this is preferable for the customer (depending on weight, size, contents or destination country, for example). We always try to choose the most suitable service.
In all cases, you will of course have a tracking number indicated in the shipment confirmation e-mail as well as in the order tracking on your account page.
Your order will be delivered to a Mondial Relay partner near your home or workplace. The average delivery time is 72 hours.
Each parcel sent by Mondial Relay has a tracking number indicated in the shipment confirmation e-mail as well as in the order tracking on your account page. This number enables you to track your parcel on www.mondialrelay.fr.
If you'd like to come and pick up books at the bookshop, simply make an appointment by telephone or e-mail.
Once you have added the books you wish to purchase to your basket, you can calculate the shipping costs at any time using the calculator on the "Basket" page.
After selecting the country to which the parcel will be shipped, click on "CALCULER" (CALCULATE) to obtain all the shipping cost options according to the amount of the order and its weight.
The calculation is made automatically according to weight, value and destination country, based on the grid you can find by following this link: Shipping costs
You can follow the different steps of your order from your account. Log in by clicking on "Connexion à mon compte" (Connect to my account) at the top right of the site.
Your current order will appear in the "Historique de vos commandes" (Order history) section, along with its status and a link for tracking.
If you choose "Mondial Relay", a map opens to help you find the most suitable relay point for your needs.
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