Frequently asked questions
The payment

The payment

  Version française

1. What payment methods are available?

Credit cards

Visa or Mastercard, payment is made on the secure server of our partner Stripe. No banking information concerning you is transmitted or stored on our site. If payment is not made at the time of ordering, or if the payment attempt is unsuccessful, your order will be held for a period of 5 days pending finalization of the payment procedure. After this period, the order will be cancelled.

Bank transfer

Your order is reserved for a period of 15 days. After this period, if the transfer does not appear on our account, the order will be cancelled.

Bank cheque

Payment method for metropolitan France only. Unless otherwise requested, your order is reserved for a period of 15 days. After this period, without receipt of the cheque, the order will be cancelled.

2. Is payment by credit card secure?

Exchange security

Payment by credit card is completely secure: your credit card details never appear unencrypted on the network: they are encrypted using the SSL (Secure Socket Layer) protocol.
The Le Beau Livre bookshop has no access to your bank details, and does not store them on its servers under any circumstances. For this reason, you will be asked to provide them again each time you make a new transaction on our site.

3. What is 3D Secure payment?

3DSecure is called "Verified by Visa" by Visa, and "SecureCode" by Mastercard. This system was invented to prevent fraudulent credit card payments without the actual presence of the card (stolen card numbers, for example).
The aim is to reduce fraud for merchants and secure customer payments.
Introduced on October 1, 2010, the 3DSecure system was reinforced on July 1, 2021. This procedure is fully handled by our partner Stripe on its secure servers.

In practice:

During payment, you will always enter your card number, expiry date and cryptogram, but after entering this information, a window will open asking you to enter your 3D Secure code. This will enable you to authenticate yourself and ensure that it is the cardholder who is making the payment.
Each bank is free to choose its own operating method, and must inform you accordingly. These include :
- A code sent by text message,
- A paper code sent to you by your bank,
- A system using an electronic box sent to you by your bank,
- An application on your cell phone...